NETTIQUETTE
Emails are an inevitable part of the modern business world, and they are part of your business image. But can we improve the way we communicate by email?
• Remember that emails are not private! Only write what you wouldn’t mind other peple reading.
• Avoid replying to an email when you are angry. Sending and angry reply is called ‘flaming’.
• Don’t expect an instant reply. Emails are not phone calls.
• Don’t forward someone’s message without permission. It may be confidential.
• Be polite and warm – open and close your email with a greeting and closing salutation.
• Keep your message brief – it’s not a novel! Use only a few paragraphs.
• Read your message through for ‘tone and voice’ and content. Have you said all you need to say?
• Don’t include the whole previous email. Only quote the relevant part of the original message. Put the symbols <> around the quote.
• Limit your use of abbreviations and emoticons – not everyone understands them!
EMOTICONS
É correto afirmar que o texto
