The text that follows describes one of the emerging trends affecting medical practice, mainly influenced by the Covid-19 pandemic. Read it and mark the alternative which contains the CORRECT title for it.
“When medical professionals say ‘patient-centric care,’ we're really going to have to mean it,” said Richard E. Anderson, MD, FACP, chairman and CEO of The Doctors Company and TDC Group in California. “We're going to have to mean it in the kind of customer-service-forward way practiced by corporations like Amazon or Nordstrom or FedEx.”
What will that customer service look like? Anderson explained: “We need to improve the staggeringly expensive hospital experience. We need to stop requiring outpatients to see multiple doctors, labs and imaging centers in different locations at different times, and hope that someone thoughtfully acts on the results. Retail medicine has already made enormous inroads into primary care by providing rapid access at convenient locations at lower cost.”
(Source: https://www.merritthawkins.com/news-and-insights/blog/healthcare-news-and-trends/physician-trends-in2022/ - retrieved on 14th August, 2022)
