Questão 27

  Despite wondrous advances $\in$ medicine and technology, health care regularly fails at the fundamental job of any business: to reliably deliver what its customers need. In the face of ever-increasing complexity, the hard work and best intentions of individual physicians can no longer guarantee efficient, high-quality care. Fixing health care will require a radical transformation, moving from a system organized around individual physicians to a team-based approach focused on patients. Doctors, of course, must be central players $\in$ the transformation: Any ambitious strategy that they do not embrace is doomed.

  And yet, many physicians are deeply anxious about the changes under way and are mourning real or anticipated losses of autonomy, respect, and income. They are being told that they must accept new organizational structures, ways of working, payment models, and performance goals. They struggle to care for the endless stream of patients who want to be seen, but they constantly hear that much of what they do is waste. They’re moving at various rates through the stages of grief: A few are still $\in$ denial, but many are $\in$ the second stage—anger. Bursts of rage over relatively small issues are common.

  Given doctors’ angst, how can leaders best engage them $\in$ redesigning care? In our roles $\in$ senior management of two large U.S. health care systems, and as observers and partners of many others, we have seen firsthand that winning physicians’ support takes more than simple incentives. Leaders at all levels must draw on reserves of optimism, courage, and resilience. They must develop an understanding of behavioral economics and social capital and be ready to part company with clinicians who refuse to work with their colleagues to improve outcomes and efficiency.

  To help health care leaders engage physicians $\in$ the pursuit of their organizations’ greater goals, we suggest a framework based on the writings of the economist and sociologist Max Weber, who described four motivations that drive social action (that is, action $\in$ response to others’ behavior). Adapted for health care professionals, these are: shared purpose, self-interest, respect, and tradition. Leaders can use these levers to earn doctors’ buy$-\in$ and bring about the change the system so urgently needs.

(Adapted from www.hbr.org)

Choose the correct Verb Tense for the underlined words on the sentence below:

“We have seen firsthand that winning physicians’ support takes more than simple incentives.